Billing & Payments

Included API request volume depends on your selected plan. You can review your exact allowance in your subscription details or billing documentation.

If your included request quota is exceeded, additional usage may be billed at your configured overage rate. This ensures service continuity while usage remains transparent.

Yes, you can upgrade your plan when needed. Depending on the change type, the new price is applied immediately or from the next billing cycle.

Yes, downgrades are possible in most cases and typically become active at the end of the current billing cycle. This avoids interruptions during your paid period.

Most subscriptions are billed monthly unless a different schedule is explicitly included in your agreement.

Your billing cycle starts on the date your subscription is activated. Future renewals follow that same cycle pattern.

Yes, subscriptions renew automatically at the end of each billing cycle unless you cancel before the renewal moment.

Billing dates are normally fixed when the subscription starts and usually cannot be changed. If you have enterprise requirements, support can advise on options.

Yes, credit card payments are supported for most subscriptions and are processed through secure payment flows.

If a payment attempt fails, the system automatically retries according to the configured retry schedule.

Multiple retry attempts can be made before access restrictions are applied. Retry behavior may vary by payment provider and agreement.

If payment keeps failing after retries, access to services may be temporarily limited until the outstanding payment is resolved.

Yes, payment methods can be changed at any time during the cycle. The updated method will be used for upcoming charges or retries where supported.

You can cancel from your account dashboard in billing settings. Follow the cancellation flow to confirm your request.

Cancellations generally take effect at the end of the current billing period, unless your agreement defines a different timeline.

Subscriptions are typically non-refundable once a billing cycle has started. Any exceptions depend on contractual terms.

Subscription pause options are not available for every service. Availability depends on your product type and agreement.

After cancellation, data may remain available for a limited retention period before removal, based on platform policy and legal obligations.

Yes, you can reactivate by subscribing again. Service access and billing continue under the newly activated subscription.

Subscriptions are generally tied to a single account and are normally not transferable.

Yes, organizations can manage multiple subscriptions under one account structure, depending on setup and permissions.

Depending on the service, yearly billing may be available in addition to monthly billing. Contact support if you want to switch cycles.

Pricing can change over time. When applicable, active subscribers are typically informed before changes take effect.

XWMS Shops is currently priced at EUR 99.99 per month.

The shop subscription includes hosting, dashboard access, and core shop functionality needed to run and manage your online store.

Yes, hosting is included in the XWMS Shops subscription.