Billing & Payments

XWMS offers multiple service lines, including API access, custom websites, XWMS Shops, and partner projects. Each line has its own pricing model based on features, usage, and support scope.

The XWMS Client Enterprise plan is currently priced at EUR 129 per month. This plan is designed for clients that need stable API access and extended platform capabilities.

The Enterprise plan includes API access, authentication services, account management tools, and a defined request allowance. Exact limits and features are linked to your active contract configuration.

Included API request volume depends on your selected plan. You can review your exact allowance in your subscription details or billing documentation.

If your included request quota is exceeded, additional usage may be billed at your configured overage rate. This ensures service continuity while usage remains transparent.

Extra API usage is billed based on measured consumption and added to your next invoice. Overage charges are listed separately for clear accounting.

Free trials can be available for selected services or during specific promotions. For current availability, check the pricing page or contact support.

Yes, you can upgrade your plan when needed. Depending on the change type, the new price is applied immediately or from the next billing cycle.

Yes, downgrades are possible in most cases and typically become active at the end of the current billing cycle. This avoids interruptions during your paid period.

Mid-cycle plan changes may be prorated, so you only pay the difference for the remaining period. The exact amount is reflected on your next invoice.

Most subscriptions are billed monthly unless a different schedule is explicitly included in your agreement.

Your billing cycle starts on the date your subscription is activated. Future renewals follow that same cycle pattern.

Yes, subscriptions renew automatically at the end of each billing cycle unless you cancel before the renewal moment.

Yes, a digital invoice is generated for each billing cycle. This gives you a complete record of recurring and usage-based charges.

You can access invoices from your account dashboard in the billing section. This area contains your invoice history and payment status.

Yes, invoices can be downloaded as PDF files for accounting and bookkeeping purposes.

Billing dates are normally fixed when the subscription starts and usually cannot be changed. If you have enterprise requirements, support can advise on options.

Billing details can be updated in your account dashboard under billing settings. Keep this information current to avoid payment issues.

Prices are generally listed and charged in EUR unless explicitly stated otherwise in your agreement or offer.

Tax handling depends on your country and local regulations. Applicable taxes are shown in your checkout or invoice overview.

Commonly supported methods include credit cards and selected online payment options such as iDEAL, depending on service and region.

Yes, credit card payments are supported for most subscriptions and are processed through secure payment flows.

Bank transfer can be available for enterprise or custom agreements. Contact support to confirm eligibility for your account.

In some cases, business clients can pay through manual invoice arrangements. Please contact support to discuss the available setup.

You can update your payment method from the billing section in your account dashboard. Changes are applied to upcoming charges.

If a payment attempt fails, the system automatically retries according to the configured retry schedule.

Multiple retry attempts can be made before access restrictions are applied. Retry behavior may vary by payment provider and agreement.

If payment keeps failing after retries, access to services may be temporarily limited until the outstanding payment is resolved.

Yes, payment methods can be changed at any time during the cycle. The updated method will be used for upcoming charges or retries where supported.

Some account setups support multiple stored payment methods for flexibility and backup charging.

You can cancel from your account dashboard in billing settings. Follow the cancellation flow to confirm your request.

Cancellations generally take effect at the end of the current billing period, unless your agreement defines a different timeline.

Subscriptions are typically non-refundable once a billing cycle has started. Any exceptions depend on contractual terms.

Subscription pause options are not available for every service. Availability depends on your product type and agreement.

After cancellation, data may remain available for a limited retention period before removal, based on platform policy and legal obligations.

Yes, you can reactivate by subscribing again. Service access and billing continue under the newly activated subscription.

Subscriptions are generally tied to a single account and are normally not transferable.

Yes, organizations can manage multiple subscriptions under one account structure, depending on setup and permissions.

Depending on the service, yearly billing may be available in addition to monthly billing. Contact support if you want to switch cycles.

Pricing can change over time. When applicable, active subscribers are typically informed before changes take effect.

XWMS Shops is currently priced at EUR 99.99 per month.

The shop subscription includes hosting, dashboard access, and core shop functionality needed to run and manage your online store.

Yes, hosting is included in the XWMS Shops subscription.

Custom websites typically start at EUR 125 for a basic setup. Final scope depends on project requirements and requested features.

Maintenance provides ongoing updates, technical support, and platform care after delivery, so your website remains stable and current.

Maintenance is often around EUR 20 per month, depending on the agreement and required service level.

The optional dashboard add-on allows clients to manage website content, settings, and operational data more independently.

Yes, additional custom development can be requested at any time. Scope, timing, and pricing are agreed based on your project needs.

Partner projects are billed with custom pricing that reflects the project scope, collaboration model, and technical responsibilities.

For billing questions, please contact support through /support. Include your account details and invoice reference for faster handling.