Billing & Payments

XWMS offers multiple service lines, including API access, custom websites, XWMS Shops, and partner projects. Each line has its own pricing model based on features, usage, and support scope.

If your included request quota is exceeded, additional usage may be billed at your configured overage rate. This ensures service continuity while usage remains transparent.

Extra API usage is billed based on measured consumption and added to your next invoice. Overage charges are listed separately for clear accounting.

Yes, you can upgrade your plan when needed. Depending on the change type, the new price is applied immediately or from the next billing cycle.

Yes, downgrades are possible in most cases and typically become active at the end of the current billing cycle. This avoids interruptions during your paid period.

Mid-cycle plan changes may be prorated, so you only pay the difference for the remaining period. The exact amount is reflected on your next invoice.

Most subscriptions are billed monthly unless a different schedule is explicitly included in your agreement.

Your billing cycle starts on the date your subscription is activated. Future renewals follow that same cycle pattern.

Yes, subscriptions renew automatically at the end of each billing cycle unless you cancel before the renewal moment.

Yes, a digital invoice is generated for each billing cycle. This gives you a complete record of recurring and usage-based charges.

You can access invoices from your account dashboard in the billing section. This area contains your invoice history and payment status.

Yes, invoices can be downloaded as PDF files for accounting and bookkeeping purposes.

Billing dates are normally fixed when the subscription starts and usually cannot be changed. If you have enterprise requirements, support can advise on options.

Billing details can be updated in your account dashboard under billing settings. Keep this information current to avoid payment issues.

Prices are generally listed and charged in EUR unless explicitly stated otherwise in your agreement or offer.

Tax handling depends on your country and local regulations. Applicable taxes are shown in your checkout or invoice overview.

Commonly supported methods include credit cards and selected online payment options such as iDEAL, depending on service and region.

You can update your payment method from the billing section in your account dashboard. Changes are applied to upcoming charges.

If a payment attempt fails, the system automatically retries according to the configured retry schedule.

Multiple retry attempts can be made before access restrictions are applied. Retry behavior may vary by payment provider and agreement.

If payment keeps failing after retries, access to services may be temporarily limited until the outstanding payment is resolved.

Yes, payment methods can be changed at any time during the cycle. The updated method will be used for upcoming charges or retries where supported.

Some account setups support multiple stored payment methods for flexibility and backup charging.

You can cancel from your account dashboard in billing settings. Follow the cancellation flow to confirm your request.

Cancellations generally take effect at the end of the current billing period, unless your agreement defines a different timeline.

Subscriptions are typically non-refundable once a billing cycle has started. Any exceptions depend on contractual terms.

Yes, you can reactivate by subscribing again. Service access and billing continue under the newly activated subscription.

Subscriptions are generally tied to a single account and are normally not transferable.

Depending on the service, yearly billing may be available in addition to monthly billing. Contact support if you want to switch cycles.

Maintenance is often around EUR 20 per month, depending on the agreement and required service level.

Partner projects are billed with custom pricing that reflects the project scope, collaboration model, and technical responsibilities.

For billing questions, please contact support through /support. Include your account details and invoice reference for faster handling.