How do I contact support for account recovery?
Visit /support and submit an account recovery request with as much detail as possible. The support team will guide you through verification.
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Account & Security
How do I contact support for account recovery?
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More questions in this group
Related questions inside Account & Security.
Account & Security
How do I create a new XWMS account?Go to https://xwms.nl/sign to start the registration flow. You can also use /signup directly, while /login is for existing users.
Account & Security
I forgot my password, how can I reset it?Open the login page, enter your email address, click Next, and choose the Forgot password option. You will receive instructions to securely set a new password.
Account & Security
How do I enable two-factor authentication (2FA)?Go to your account page, open the Security tab, and follow the 2FA setup wizard. The wizard will guide you through scanning and confirming your code.
Account & Security
What authenticator apps are supported for 2FA?XWMS supports most standard TOTP authenticator apps, including Google Authenticator, Microsoft Authenticator, and the built-in iPhone authenticator scanner.
Account & Security
How do I disable two-factor authentication?You can disable 2FA from the same Security tab in your account settings. For safety, XWMS may ask you to confirm your identity first.
Account & Security
I lost access to my 2FA device, what should I do?Use the advanced account recovery flow on the sign page and select Recover account from the left side. This is the fastest way to regain secure access.
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