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Support
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Find answers, start a support ticket, or explore guides for your XWMS services.
Support areas
Choose the type of support you need.
Each group has its own flow and specialists so you get help faster.
Account & Security
Account & Security
Login, 2FA, security, account recovery and profile access.
How do I create a new XWMS account?
I forgot my password, how can I reset it?
How do I enable two-factor authentication (2FA)?
What authenticator apps are supported for 2FA?
How do I disable two-factor authentication?
View 50 questions in this group.
Clients & API
Clients & API
OAuth, tokens, scopes, API access and client settings.
What is the XWMS API?
How do I access the API?
What are API credentials?
Where can I find my client ID?
How do I generate a client secret?
View 58 questions in this group.
Billing & Payments
Billing & Payments
Invoices, subscriptions, upgrades and payment methods.
What plans does XWMS offer?
How much does the XWMS Client Enterprise plan cost?
What is included in the Enterprise plan?
How many API requests are included in my subscription?
What happens if I exceed my API request limit?
View 56 questions in this group.
Partners
Partners
Collaborations, partner access, service agreements and roadmap questions.
What does it mean to be an XWMS partner?
Who can become an XWMS partner?
What benefits do partners receive?
How do I apply to become a partner?
Are there revenue-sharing opportunities for partners?
View 10 questions in this group.
Websites
Websites
Studio websites, hosting, content updates and website management.
What is the XWMS shop builder?
How does the XWMS website builder work?
Can XWMS build fully custom shop pages?
Does XWMS support custom website pages?
Can I create my own homepage in XWMS?
View 399 questions in this group.
XWMS Shops
XWMS Shops
Shops, website dashboards, products, appointments and Studio flows.
What is XWMS Shops?
What features are included in XWMS Shops?
How much does XWMS Shops cost?
Does the shop include hosting?
Can I manage products through a dashboard?
View 10 questions in this group.
Live support
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