Account & Security

Why was my account suspended?

Accounts are suspended when there are violations of the terms and conditions. Please review /terms for the policy details.

account security suspension

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Account & Security

How do I create a new XWMS account?

Go to https://xwms.nl/sign to start the registration flow. You can also use /signup directly, while /login is for existing users.

Account & Security

I forgot my password, how can I reset it?

Open the login page, enter your email address, click Next, and choose the Forgot password option. You will receive instructions to securely set a new password.

Account & Security

How do I enable two-factor authentication (2FA)?

Go to your account page, open the Security tab, and follow the 2FA setup wizard. The wizard will guide you through scanning and confirming your code.

Account & Security

What authenticator apps are supported for 2FA?

XWMS supports most standard TOTP authenticator apps, including Google Authenticator, Microsoft Authenticator, and the built-in iPhone authenticator scanner.

Account & Security

How do I disable two-factor authentication?

You can disable 2FA from the same Security tab in your account settings. For safety, XWMS may ask you to confirm your identity first.

Account & Security

I lost access to my 2FA device, what should I do?

Use the advanced account recovery flow on the sign page and select Recover account from the left side. This is the fastest way to regain secure access.

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