Account & Security

How can I appeal an account suspension?

Submit an appeal through the support page and include the relevant account information. The team will review the case and respond with next steps.

account support suspension

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Account & Security

How do I create a new XWMS account?

Go to https://xwms.nl/sign to start the registration flow. You can also use /signup directly, while /login is for existing users.

Account & Security

I forgot my password, how can I reset it?

Open the login page, enter your email address, click Next, and choose the Forgot password option. You will receive instructions to securely set a new password.

Account & Security

How do I enable two-factor authentication (2FA)?

Go to your account page, open the Security tab, and follow the 2FA setup wizard. The wizard will guide you through scanning and confirming your code.

Account & Security

What authenticator apps are supported for 2FA?

XWMS supports most standard TOTP authenticator apps, including Google Authenticator, Microsoft Authenticator, and the built-in iPhone authenticator scanner.

Account & Security

How do I disable two-factor authentication?

You can disable 2FA from the same Security tab in your account settings. For safety, XWMS may ask you to confirm your identity first.

Account & Security

I lost access to my 2FA device, what should I do?

Use the advanced account recovery flow on the sign page and select Recover account from the left side. This is the fastest way to regain secure access.

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