How long does account lockout last?
Account lockout remains active until account ownership has been verified. Once verification is complete, access is restored.
powered by xwms
Support
More questions in this group
Related questions inside Account & Security.
Account & Security
How do I create a new XWMS account?Go to https://xwms.nl/sign to start the registration flow. You can also use /signup directly, while /login is for existing users.
Account & Security
I forgot my password, how can I reset it?Open the login page, enter your email address, click Next, and choose the Forgot password option. You will receive instructions to securely set a new password.
Account & Security
How do I enable two-factor authentication (2FA)?Go to your account page, open the Security tab, and follow the 2FA setup wizard. The wizard will guide you through scanning and confirming your code.
Account & Security
What authenticator apps are supported for 2FA?XWMS supports most standard TOTP authenticator apps, including Google Authenticator, Microsoft Authenticator, and the built-in iPhone authenticator scanner.
Account & Security
How do I disable two-factor authentication?You can disable 2FA from the same Security tab in your account settings. For safety, XWMS may ask you to confirm your identity first.
Account & Security
I lost access to my 2FA device, what should I do?Use the advanced account recovery flow on the sign page and select Recover account from the left side. This is the fastest way to regain secure access.
Live support
Start a conversation
You must be logged in to start a support ticket.
Log inWelcome back. Start a ticket or leave your question.
